快播视频

SKIP TO MAIN CONTENT

Customer Service & Retail Sales

Store salesperson helping a customer

ABOUT THE PROGRAM

Gain an introduction to customer service essentials and effective communication skills. Explore local job opportunities in the field, perfect your resume, and refine application and interview skills. Complete both classes to earn a Certificate of Completion.

FALL 2025 SCHEDULE

CRN COURSE ID COURSE NAME DATES DAYS TIME LOCATION INSTRUCTOR
22684 COS A001N Introduction to Customer Service September 05 - September 26 Friday 9:00 am - 11:50 am CS&D 102 Sibley Sabori
22685 COS A002N Customer Service & Retail Employment October 03 - October 24 Friday 9:00 am - 11:50 am CS&D 102 Sibley Sabori

ABOUT THE CLASSES

COS A001N - Introduction to Customer Service

  • Learn and practice effective communication and customer service skills
  • Explain techniques and strategies to build relationships with customers
  • Review different types of customer service and soft skills
  • Role-play appropriate techniques for dealing with challenging customers 

COS A002N - Customer Service & Retail Employment Opportunities

  • Explore different companies and positions in the retail industry
  • Identify main duties and responsibilities of different jobs
  • Prepare a job application and practice interviewing 

*Students who successfully pass all classes in a program earn a Certificate of Completion. Please confirm certificate requirements in the 快播视频 Course Catalog.

 

INSTRUCTOR CONTACT INFORMATION: 

Sibley Sabori
Email: ssabori@occ.cccd.edu

Instructor Sibley Sabori pictured with a student. 

 

CONTACT US

Adult Education Office
Phone: (714) 432-6897

Email: adulteducation@occ.cccd.edu

Instagram and Facebook Logos@occadulteducation